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Top contributors to this page: DerekPeaceTech and Mfrost

To find an image, do a Google image search of the tool. Find an image about 600px wide, if possible. Copy the image URL and paste into the box below.
What is the name of the tool?
Tool Class
To what "family" does the tool belong? Pick as many categories as are appropriate. EG: Data Collection, Security, etc. The wiki will automatically create a link to the relevant tool class.
DemTools, Citizen Engagement (Tool Class)
Who made the tool? Sometimes the tool name and the developer name are the same, and sometimes, they are different.
Date Created
What was the date when the tool was first launched?
Still Maintained?
Do the developers of the tool continue to work on it, adding features and fixing problems?
Open Source?
Is the tool's source code original source code freely available and may it be redistributed and modified? (This makes it possible for users to employ the tool for free, with some technical effort.)
Pick the platforms on which the user would primarily use the tool. Be as selective as possible. If a tool works mainly in the browser, select "Web". If the user can technically load the interface on a smartphone but have a very poor experience, do not select "Android" or "iOS". "Mac" and "PC" are for apps that must be installed to a machine in order to run, as opposed to running from a browser.
What is the main website where a user can learn more about the tool? (Remember to include "http://)."
Payment Structure
How, if at all, does a user pay to use the tool. Select all that apply: "Free" if there are components of a service that can be used for free; "Paid" if payment is required (either one-time, or at a given rate upon use) for use of the tool's full functionality; "subscription" if a monthly payment is required.
Languages Supported
What languages does the app's interface support? Note: some apps allow users to communicate in other languages but require the user to use an English language interface. In this case, the app is considered only to support "English".
English, French, Spanish, Arabic, Russian, and Norwegian
Skill Level Needed
  • Beginner - The tool has a simple interface that assists the user, either through automatic processes or simple guides, in working with the tool. The user is able to do most things that they need to do without knowledge of advanced concepts, like code.
  • Intermediate - The tool allows the user to perform many tasks without knowledge of advanced concepts, but about an equal amount of functionality requires advanced knowledge. Some training may be required to use the tool.
  • Advanced - The tool requires advanced knowledge or training in order to use most of its functionality.

Tool Description

FixMyCommunity is a system built my MySociety for citizens to report problems in infrastructure or service delivery. It is a tool available for free on GitHub but it requires someone with experience the tool and in web server management to install.

FixMyCommunity's extensions for the typical needs of a civic group in the developing world are available on GitHub repository. Installation, securing and maintenance requires someone with experience in Linux and web server management. NDItech provides software-as-a-service hosting for this and other DemTools on our DemCloud servers.

Effective public service delivery depends on allocating resources to the most critical needs of a community and then deploying them as promised. For many governments, however, there is limited transparency and accountability around service provision. Lacking information on citizen desires and service needs, administrators often have no easy way to determine what provisions to provide or where they are needed. Without outside pressure from citizen input, government employees in charge of service delivery lack the incentives for sorely needed reforms.


FixMyCommunity is based on mySociety's popular crowdsourcing tool FixMyStreet, an award-winning website that makes it easy to report local problems from a computer or smartphone. A site can be based on categorical areas, such as community housing, crime, or trash pickup, or areas with a responsible managing body, such as a municipal area governed by a city council or an elected official’s district. FixMyCommunity then tracks the issue's location and category and sends a report to the department or body responsible for fixing it. The tool doesn’t just send problem reports—FixMyCommunity also makes the reports visible to everyone. Anyone can see past reports, leave updates, or subscribe to alerts. Additional features on the platform foster communication with authorities who are actually fixing the reported problems. Finally, FixMyCommunity creates an atmosphere of civic participation, where citizens can experience a direct pathway for expressing grievances and making inquiries to the local government.

Citizen to Government Problem Reporting

FixMyCommunity is designed for programs focused on strengthening government institutions in their delivery of public services. In all standard use cases, the government must be a full partner, committed to collecting and acting on the concerns of their citizens. FixMyCommunity is best suited for governments - whether national, provincial or local - where authorities have the desire and capacity to respond to citizen concerns.

Working with a government entity to improve its ability to collect citizen issues also strengthens the capacity for democracy to deliver for voters. Increased transparency in reports submitted shows other citizens their mutual concerns; the public display of updates creates accountability for government to respond. Aggregated reports can provide illustrative data on the types and locations of problems that citizens are concerned about.

What Makes This Tool Different from Others in its Class?

FixMyCommunity can be a powerful way of coupling the problems identified by a particular interest group, increasing pressure on the government to address their common needs.

Under certain circumstances government may not have the internal capacity to manage a FixMyCommunity platform, and may instead have a close relationship with a civil society partner who manages the system and provides the problem reports and other analysis to the appropriate government entities. To be of any real use, this still requires a partnership with a government group capable and willing to fix things.

Links to Tutorial Content

Projects that use this tool

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